As the General Manager of a very busy franchised outlet, it is paramount that all our vehicles are prepared to the highest standards, both for our Retail and Service Customers.
Using SVS as my service provider gives me the confidence that this important part of the business is being managed and controlled. The paperless SVS TRACKER allows me to check at a glance the progress of all vehicles as well as providing many reporting facilities and accurate invoices.
Communication, honesty, flexibility & integrity are important to me, and whilst I accept that at times we will have concerns, Karl Travis, the SVS Area Manager is always at the end of the telephone to deal with any concerns I may have. This means I have a good working relationship with SVS and they always work to satisfy the demands of my business.
Paul Sharp FIMI
Vantage Motor Group
We sell in the region of 300 cars per month and in recent months have had issues with our internal valets, quality, volume and general poor workmanship. We have targets set by head office regarding photos that go on Arnold Clark.com and we were the bottom of the group.
We lost two of our own valeters and now have had SVS valeting in branch for last 2 months and it’s been fantastic. We are now 6th in our own Renault franchise for photos, due to the high volume and quality that SVS is providing for us.
They are working 7 days a week and we have also seen our CSI Customer Scores improving. One of the questions is ‘how was the condition of your car at handover’ which has now drastically improved. The work ethic within SVS is very high and when I pop my head in on a daily basis they never stop 100% no issues. A big thank you to Karl Travis the SVS Area Manager – Well done!
Colin Douglas - General Sales Manager
Having moved the supply of my valeting requirements to SVS they soon gained my confidence and have become a valued partner with the RRG sites in West Yorkshire. I have confidence in the service that I receive from SVS and on the rare occasion when I need to contact them I know that my request will be dealt with, a professional and confident approach.
The SVS TRACKER system is a valuable tool, not only delivering our daily valeting requirements to the valet bay but it also allows me to see real time costs for every department and every Dealership. The management of SVS are very accommodating and the Directors often visit our business.
Pete Smith - Operations Manager
RRG West Yorkshire
I have been a satisfied customer of SVS for over a decade and the service levels which we receive at my Centres has always been professional, consistent and well managed.
David Rostron the MD has a well-structured company that delivers results and with the use of the SVS TRACKER I am able to see real time data at each Centre within the valeting departments.
Any requests to support the business is forthcoming when required and SVS Managers and Directors make regular visits to ensure service levels are sustained.
Andy McGevor - Centre Principal
Vantage Motor Group
I just wanted to send a quick email of thanks.
From the roll out to the quality of valeting, everything has been top notch, by far the best I have experienced in my years in the trade.
Glyn Emmerson has been a true asset to your company SVS, he has put a great team in place at RRG TOYOTA HUDDERSFIELD and the quality of valeting is excellent.
Dave Bulter - Aftersales Manager
We outsource all our valeting requirements to SVS giving us constant cover of service.
There are no worries about holidays or sickness. Quality standards are fed back to SVS via the paperless SVS TRACKER, allowing us to give real time feedback with a 1-5 star rating. SVS take care of all health and safety issues and training too.
They are a company you can talk to and their Area Manager, Glyn Emmerson responds to any issues we may have in a professional manner.
I would have no hesitation in recommending SVS to other Franchised Centres.
Carl Winter - Sales Manager